Course Overview
Build practical ServiceNow expertise
Gain expertise in ITSM fundamentals, including problem, incident, change, knowledge, asset, request, and release management with TekSlate’s ServiceNow training. You will gain exposure to ServiceNow modules, including IT Operations Management (ITOM), IT Business Management (ITBM), and HR Service Delivery (HRSD). You will learn to create workflow scripts using the workflow editor and understand the stages and transitions of a workflow. The certification training will provide you with skills in developing schedules and exploring SLA definitions.
ServiceNow currently describes its certifications as formal validation of job-specific expertise and maintains a portfolio including mainline, micro and other credential types.
The current CSA blueprint was updated in January 2026 and describes CSA as validating knowledge and skills around configuring, implementing and maintaining ServiceNow.
Completing the course equips you to pass various ServiceNow certification exams.
Pre-Requisites
- Understanding of the enterprise IT processes and cloud computing
Learning Modes
- Instructor-led training with online classes – 27 hours
- Self-paced learning with pre-recorded videos – 27 hours
Lab Environment
We will help you set up the free trial of the ServiceNow software on your machine. You can access the free trial for 30 days.
Post-Training Support
- After the technical training, we extend our support to learners by providing interview preparation, resume building, and job search assistance programs.
- Our goal is to help learners become job-ready and secure suitable job roles in the ITSM industry upon completing their training.
CAREER OUTCOMES
Build skills for the ServiceNow roles that match your career goals.
ServiceNow professionals work across platform administration, application development, implementation, technical consulting, and architecture. Your career path can depend on your existing IT experience, ServiceNow skills, certifications, and the type of work you want to specialize in.
ServiceNow Administrator
Manage and maintain the ServiceNow platform, including users, access, configurations, workflows, reports, security, and day-to-day platform operations.
ServiceNow Developer
Design, configure, and develop ServiceNow applications and solutions using platform development tools, scripting, workflows, interfaces, and integrations.
ServiceNow Implementation Specialist
Translate business requirements into ServiceNow solutions by helping plan, configure, customize, test, and support platform implementations.
ServiceNow Technical Consultant
Work with stakeholders and technical teams to translate requirements into practical ServiceNow configurations, integrations, workflows, and implementation solutions.
ServiceNow Solution Architect
Define the technical design and solution approach for ServiceNow implementations, helping align platform architecture with business requirements, standards, and long-term roadmaps.
ServiceNow Platform Architect
Provide technical direction for the overall ServiceNow platform, including architecture, governance, design decisions, and the impact of new requirements on the platform.
ServiceNow ITSM Specialist
Work with ITSM processes and ServiceNow capabilities to configure, improve, and support areas such as incident, problem, change, request, and related service-management workflows.
WHAT'S INCLUDED
Everything you need to learn ServiceNow
Live expert training, hands-on practice, flexible learning, and ongoing mentor support—designed to help you build practical ServiceNow skills for real-world ITSM and platform scenarios.
27 hours live
Learn ServiceNow with live instructor-led sessions and revisit session recordings when you need a refresher.
Hands-on projects
Get guided practical experience working with ServiceNow administration, ITSM workflows, configuration, automation, Service Catalog, and other real-world scenarios.
Certification preparation
Follow a structured learning path covering key ServiceNow concepts and skills relevant to certification preparation, including the Certified System Administrator (CSA) learning path.
Flexible learning
Access course materials and session recordings around your weekday or weekend schedule, allowing you to learn at your own pace.
Mentor support
Get your questions answered and receive guidance from instructors or mentors throughout your ServiceNow training.
Course updates
Access updated learning materials as ServiceNow platform capabilities, tools, features, and course topics evolve.
Six states, one workflow to job-ready
Your path through the program moves through six clear stages — each one building toward practical, job-ready skills.
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